yup, the mattress thing didn’t work out.
so the delivery window was from 3:30 to 5:30 yesterday. so at 3 i went upstairs, pretty much tore up the entire bedroom to get everything ready, and then waited. and waited and waited. at 5:50 i called sears’ delivery service. they said that we were next on the list and that the team was just finishing up at the drop off before us. yeah sure whatever. their new arrival time was 6:10, no sorry or anything, just that they’d be there at 6:10
so at 6:30 or so, i heard the truck outside. so i went out to greet the delivery guys. they were pretty nice guys. one guy took the boxed up bed frame to the bedroom, the other guy carried the box spring from the truck (all by himself and shit). so they get it inside, and well, they couldn’t get it up the stairs. oh i thnk they could have "gotten it up the stairs" but that woudl have scratched up the thing and our walls and shit. so we just stood there, the 3 of us for about 10 mins, talking about how the thing wasn’t gonna fit up the stairs. i mentioned that we had gotten the other box spring up there. the one guy went up and measured, and sure enough that box spring was 3 inches thinner–so i’d have to refuse delivery on this set, and reorder with the split boxspring, which apparenty is a system of 2 little boxsprings instead of one. i knew you had to do that shit for king sized big people beds, but a queen? man.
I asked if i could get the mattress at least, and use that on our current crappy box spring. no go, they don’t break up the sets, all or nothing. he did suggest that they could leave it, and i could get it up the stairs how ever i wanted, but otherwise, i was SOL (my words).
ok fine. so they went to the trunk and radio’d HQ that they couldn’t fit the mattress, HQ then called and i thought we’d be able to arrange for the new shit to be delivered, but naturally no, "that’s not possible" ok they didn’t say that, well they might have, natty was the one that talked to them, but at any rate, i’d need to contact the store about all this other business. so i hop online and get the phone number. i call the store, i use their voice recogniztion shit to get connected to the mattresses department. and it rings. and rings, and rings. so i go through the loop again, another 3 mins of ringing. so then i got cleaver and tried to get the appliances department, as they are right next to mattresses. no go. so i gave up, knowing i’d have to go to the store today.
so we ordered a pizza that took forever to get here, and watched labamba, that moive….not so good. just incase you haven’t seen it in a while.
at 3 am, our cat tyler bumped in to my maglight home protection system (flashlight). the noise startled henry downstairs. so he freaks out and starts barking, the baby then freaks and starts crying. oh good times my friends, good times.
i slept in a little (7:30!) and then let the dog out and tried calling the sears again, (they opened at 7). no go, no answer anywhere. i showered and headed up there. yeah, that’s right, you need to talk to someone face to face in this age to get anything done. well first i went to the gas station to get gas and check the air pressure–it’s a lot colder so i wanted to check the tires. oh and were they under inflated. man oh man. (got my life is boring). naturally the air machine didn’t work, so i had to go to another gas station, naturally that machine cost 75 cents per session (for air) and their gauge sucked so i had to retest all the tires and pay again. the good times kept rolling.
finally i was on the road to the store. i got there, went up to the mattress section. and there was no one around. apparenlty the elderlies dont’ get bussed in until after 9 or something. there were like 8 sales doods in the appliances section. i made contact with one guy and asked if he could help me change and order. he lifted his hand, and then looked at me, and then walked away. all fast like….it was really weird. he was looking around as if the kgb was gonna get him or something. finally he came back and went over to one of the terminals, he then, very abuptly spun around and said very loudly "I AM JAN, I will help you" and stuck his hand otu to shake mine. ok whatever, another nut job at sears, no surprise there.
so i gave him my receipt and explained what needed to be done, and he started mashing on the keyboard and shit, and the screen kept saying "CANNOT MODIFY ORDER". that seemed to piss JAN off. so he yelled "MIKE….MIIIKE!"
mike was over talking to yet another sales guy, and mike stared walking our way, but didn’t seem to want to interrupt his story to the other guy, so as mike approached he increased his volume until he ws full on yelling. "….SO I SAID CALL BACK WHEN YOU GET YOUR STORY STRAIGHT!!!". oh this was workign out wonderfully.
so mike and JAN stood with their backs to me for about 3 mins, mashing keys and repeatedly scanning my receipt bar code. they’d ask questions with out turning from the screen, which at this point i couldn’t see. i wonder if it was saying "DON"T GIVE THE GUY HIS MONEY BACK " or something. half the time they’d ask something, and mike’s manager walkie talkie woudl be going off, it was so loud that it make the door on teh combo washer dryer behind me rattle. finally mike must have cracked the code. and he left, and JAN took over, it was then that JAN related to me that he used to work over in teh mattress section for 10 years, but now he’s over in appliances, people cover for each other in appliacnes, not liek over in mattresses, where they are more cut throat. that’s why he looked around for someone over there, right off the bat, b/c it’s different over there in mattresses. it was an odd little speech, i wonder if JAN had a breakdown or soething and had to get out of the mattress bidness. he had that air about him, like the pressure just got to him or something.
I will say this though, he was good, he checked and double checked all the product codes and shit, even showed me that he had them right. he printed everything out, i signed a new set of credit card slips and scheduled yet another delivery date (the 30th…dammit). he did try to upsell me on a ‘better frame for such a high quality set’ but i said that we were getting a new bed soon anyway. he then packaged everythign up on a little folder for me, and i thought i was in teh clear, and then he started asking sleeping questions. "you’re a back sleeper?", no not me, the wife, pretty much. "ok, then this is an appropriate choice for you, i felt i should ask now." err,what? now that i signed everything?
weird, jsut plain weird.
so it would appear that old man mendez lost his commission on this shit. sorry guy, hope that’s not your blood pressure money or something.
i then went to the super wegmans, which was pleasantly uncrowded (was not impressed with the famous cheese section really though, i mean they had some interesting shit, but not like a milliion different moose milk’s cheeses or anything) and came home.
the end.
6 responses so far ↓
1 Don // Nov 19, 2005 at 5:13 pm
Man, I guess I can’t say I’m surprised. It must be impossible for them to do something right the first time.
Good luck on the 30th!
2 B // Nov 19, 2005 at 5:25 pm
Does JAN give any other kinds of mattress advice?
Mmmm! Moose milk cheese and cold blubber sandwiches: my favorites!
3 jefke // Nov 19, 2005 at 6:11 pm
actually JAN did–
he said in all honesty the best way to support a box spring is to have it on the floor–tht’s a little secret between matress professionals.
it was neat because he started out saying that he had 10 years of mattress sales, then it was 7, and then he said “months and months” when he was checking ot make sure we were getting the right mattress, after i had already bought it
4 Jenni // Nov 20, 2005 at 12:15 pm
Serves you right for buying a mattress from Sears. You shoulda listened to Don and learned from our mistakes. Hopefully you’ll be sleeping well by 2006!
5 B // Nov 20, 2005 at 6:45 pm
It was “neat?” Golly jefke, that’s just swell.
6 rcg // Nov 21, 2005 at 1:02 pm
Alex and I had to do the double-box-spring thing for our Queen because the stairs in our last apartment were so small.
When we moved, we traded our two minis for the incoming tenant’s full queen box, b/c she would have been SOL without them. The mattress, of course, made the move with us.
I suspect the double box-spring will stay in that bedroom forever, changing owners, having different mattresses on top, and shit.
Now isn’t that interesting…